About Us: Response Food-Process Engineering
Please let me offer you a very warm welcome to Response Food-Process Engineering and tell you a little about us. I’m Terry Fry and I established Response in 1995, with a background in food manufacturing, having been an engineer for a major food production facility.
My goal was to offer food manufacturing companies a reliable and fast “response” to keep them producing and I am delighted to say that thanks to the continuing support and custom of our loyal clients, Response has gone from strength to strength, and we now serve all food processing sectors, including Bakery and Patisserie; Meat Processing and Butchery; Crab and Fish Processing; and Coffee Roasting.
We operate from our base in South Brent, Devon with a number of Engineers, where we have full workshop facilities with a fully equipped machine shop. This allows us to control everything in-house – from a full production-line rebuild to manufacturing a small obsolete part.
We are proud to work with both small businesses and large factories across the greater South West of England, and nationwide. Our services range from emergency callouts to breakdowns, routine and tailored maintenance contracts, one-off servicing, vacuum packer services and a wide range of other services from bread slicer blade changing to whole factory moves!
Our mantra is “Right Fix – First Time – First Visit”. We pride ourselves on the quality of our work from our fully stocked vans, our high levels of customer service and professionalism, food hygiene, food safety standards and our absolute reliability.
I am a fully qualified Electro-mechanical Engineer myself, with over 28 years’ experience in the food industry. All of our qualified Engineers are trained to work safely within a food environment and are fully trained on food-specific production machinery.
We appreciate the implication to your business of a machine being unavailable, so we come to you to minimise downtime and disruption to your operation. I hope you find the information on our website useful and informative.
Please click on the image to take a look at our
new colour brochure, which contains lots of information about Response –
the industries we serve, our services, the manufacturers we work with and the equipment types we work on.
You can view the brochure online and download it if you wish to save or print it.
And please just let us know if you would like a hard copy of the brochure, and we will put one in the post for you.
We would be very pleased to discuss your requirements – so don’t hesitate to Contact Us.
We look forward to hearing from you!
Key Industries We Serve
Quality and Training
- Terry Fry himself is a fully qualified Electro-mechanical Engineer, with 28 years experience in the food industry
- Our Engineers are trained to work safely within a food environment
- Our Engineers are trained in Health and Safety with our partners, Citation Ltd
- Our Engineers are fully trained on food specific production machinery
- We have well-stocked, clean vans
- We use food-safe lubricants, greases and cleaners
Key Areas We Cover
Response Food Process Engineering is located in South Brent in Devon. We provide services to the greater South West – Devon, Cornwall, Dorset, Somerset, Wiltshire, the Bristol area and Gloucestershire. We also provide a nationwide service.
Bakery and Patisserie Support Services
Response Food demonstrate a professional service that is integral to the continued success of our business. Response have a fantastic understanding of all of our equipment, so as faults arise these are quickly resolved and we are back baking. Terry, in particular, has a great wealth of experience, which sets Response ahead of the rest. Chris Hallett, MD, Halletts The Bakers, www.hallettsthebakers.co.uk, October 2016
Butchery and Bakery Support Services
Our site consists of butchery and bakery equipment working round the clock 52 weeks a year, so it is vital we have reliable and well maintained equipment. 6 years ago Response came to me highly recommended by an associate in the food trade. We have never looked back from that day. To say that Response Food-Process Engineering are reliable and conscientious is an understatement. Terry has a vast amount of knowledge and is a very competent engineer. 99.9% of the time he will have you back up and running in no time. He once said “I can do my best, but miracles take a little longer”.
Andrew Hill, Technical Manager, Brian Etherington Meat Company Limited, www.etherington-meats.co.uk, October 2016
Fish and Crab Support Services
Since switching to Response number of years ago, we have always found them efficient, responsive and helpful. They clearly understand the time pressures we are under to meet the requirements of our high profile clients and are always contactable in emergencies. They arrange regular service calls at times when our process facility is inactive, a boon in reducing interference in product flow. I will continue to utilise this excellent service going forward as we expand.
Ian McCarthy, Senior Technical Manager, Kingfisher, Brixham, www.kingfisherbrixham.co.uk, October 2016
Coffee Roasting Support Services
We have been using Response for 5 years and would highly recommend their services. Always prompt and professional, we always fell very well looked after! They are an essential resource, keeping our machinery in tip-top condition!
Lorraine Bridden, Director, Owens Coffee Roasters, Modbury, www.owenscoffee.com, October 2016